At https://ebookgurukul.com/ (the “Website”), we strive to provide quality educational content and services. We understand that sometimes, circumstances may lead to the need for a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
1. Eligibility for Refunds
1.1 Course-Specific Refunds: Not all courses are eligible for refunds. The eligibility for a refund will be clearly mentioned on the individual course page. If a course is eligible for a refund, the specific terms and conditions related to the refund will also be provided on that course page.
1.2 Timeframe: Refund requests must be made within the timeframe specified on the course page. Refunds will not be issued for requests made outside of this specified period.
2. Conditions for Refunds
2.1 Valid Reasons: Refunds are typically granted for the following reasons:
- The course content is significantly different from the description provided on the course page.
- Technical issues that prevent you from accessing the course content, and these issues cannot be resolved by our support team.
2.2 Ineligibility: Refunds will not be granted for the following reasons:
- Change of mind after purchase.
- Inability to complete the course due to personal reasons.
- Failure to request a refund within the specified period.
3. Refund Process
3.1 Requesting a Refund: To request a refund, please contact our support team at famekaart@gmail.com with the following details:
- Your full name.
- The email address associated with your account.
- The name of the course.
- The reason for requesting a refund.
3.2 Processing Time: Upon receiving your refund request, we will review it and notify you of the status within 7 business days. If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 14 business days.
4. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at: Email: famekaart@gmail.com
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. It is your responsibility to review this Refund Policy periodically to stay informed of any updates.
By purchasing courses on the Website, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.